Boek – The 5 principles of human performance by Todd Conklin
[ Verkrijgbaar via Amazon, ISBN 9781794639140]
Samenvatting
These 5 theories about human perform in organisations are the principles, the building blocks of Human Performance, through which we have established a new way to think about safety and reliability in our worlds and changing the way we think about work is a vital step towards improvement.
Work never stops and work is never normal. This idea would scare a mere-mortal manager, but an enlightened leader knows the power of continuous learning and improvement. Work is constantly in motion, therefore we never really know how work is being done. If we don’t know how we perform work, how will we know what we can improve?
- People make mistakes
- Blame fixes nothing
- Learning and improving is vital
- Context drives behaviours
- How you respond to failures matters
Therefore fix the work and not the worker.
